Reference

dor123 Legal: Know Your Account Rights

dor123 sets out the Legal rules behind your account, DANA and QRIS wallet checks, personal data use and access where local law permits.

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Legal terms for wallets and account access

dor123 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Legal notice explains how account access works, which checks may apply, and how local payment records are matched to your account. DANA, OVO, GoPay and QRIS can appear as wallet or payment references, while bank transfer and virtual account records may need additional confirmation before

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an account action is completed. We use the details you provide for identity, security, support and transaction reconciliation, and we retain them only for the period needed for those purposes or required by applicable rules. Access and eligibility depends on local law, so the terms that
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apply to you can vary by location. If you disagree with a clause, pause your account activity and contact us through account help before sending another payment. We can explain the relevant section, identify the records involved and direct a request about correction, access or deletion
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to the right team.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL HELP PATHS

Three ways to ask about Legal terms

A clear contact route matters when a wallet status or account clause is unclear.

Account help Use the support channel inside your account for questions about Legal wording, phone verification, access status or a request to correct details connected with your dor123 account.

Wallet status When DANA, OVO, GoPay or QRIS records need clarification, send the payment receipt and displayed status through account help so we can match the request safely.

Access request Ask us to explain a location or eligibility decision where local law permits. Include the message shown on your device, but never send your password or wallet PIN.

DATA HANDLING DETAILS

How we apply this Legal policy

Legal protection depends on practical handling, not only written clauses. We record the account events needed to verify access, match payment records and answer support requests, while your password and wallet PIN…

Personal data

We use account details, phone verification results and payment references for access control, security checks, support handling and transaction matching. We do not ask you to place a wallet PIN in a support message.

Cookies

Cookies can help keep a signed-in session, remember security choices and load the Legal page correctly. Your browser controls cookie storage, and changing that setting may affect account access.

Account security

A phone verification step may be required before account access, especially after a security event or device change. Keep your password private and contact account help if a prompt looks unfamiliar.

Record retention

We retain account, support and payment records for the period needed for security, reconciliation, dispute handling or applicable legal duties. When a record is no longer needed, our process addresses its removal.

Who to contact

Our account help channel handles questions about Legal wording, personal data, cookies, wallet records and access decisions. Send the relevant account message or receipt so the request reaches the correct queue.

Requesting changes

You can ask for correction, access or deletion of personal details through account help. We may verify ownership first, then explain what can change and any record that must remain for a legal duty.

Answers about dor123 Legal access

These Legal answers cover the questions we expect before an Indonesian account is opened or a wallet record is sent. If your situation does not fit one of these points, use account help with the exact message shown on your device.

It covers account access, local-law conditions, personal data, cookies, security checks, payment records, retention and requests to correct, access or delete details connected with your account.

Access depends on local law and your location. If a location or eligibility message appears, follow that notice and contact account help for clarification rather than attempting another payment.

Phone verification helps us confirm account ownership before access and supports security checks after a device change. We may ask you to complete it before discussing account or wallet records.

We use DANA and QRIS references to match a payment with the correct account and investigate status questions. Send the receipt through account help, never your wallet PIN or password.

Yes, you can send an access request through account help. We may verify ownership, identify the records covered and explain any information that must remain because of security or legal duties.

Tell account help which detail is inaccurate and provide the account message or relevant record. We may complete an ownership check before changing phone, identity or payment-related details.

You can request deletion through account help. We assess the request against security, transaction reconciliation and applicable retention duties, then explain which details can be removed and which must remain.

dor123 Legal: Know Your Account Rights

Three ways to ask about Legal terms

How we apply this Legal policy

Personal data

Cookies

Account security

Record retention

Who to contact

Requesting changes

Answers about dor123 Legal access

01 What does the Legal page on dor123 cover?

02 Can I access dor123 from Indonesia?

03 Why is phone verification part of Legal access?

04 How are DANA and QRIS records handled legally?

05 Can I request my dor123 personal data?

06 How do I correct details on my account?

07 Can I ask for data deletion under the Legal policy?

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